Effective Date: 13 March, 2023
Last Updated: 14 June, 2025
Entity: Mongwedi
Contact: info@mongwedi.com
1. Introduction
At Mongwedi (“we,” “our,” “us”), your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services, including but not limited to:
- Mongwedi Mobile Wallet (the “App”)
- Mongwedi Trading Terminal (the “Platform”)
- Mongwedi APIs
- Any other websites, apps, or tools associated with Mongwedi
By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies, please refrain from using our Services.
2. Definitions
- Personal Data: Any information relating to an identified or identifiable natural person.
- Processing: Any operation performed on personal data, including collection, storage, use, and deletion.
- Data Controller: Mongwedi, who determines the purposes and means of processing personal data.
- Blockchain Data: Publicly available transaction data recorded on a blockchain network.
3. Scope of this Policy
This policy applies to all users of Mongwedi Services globally, including:
- Visitors of our website
- Users of our mobile and desktop applications
- Customers using our APIs
- Partners and vendors interacting with our infrastructure
This policy does not apply to any third-party services, platforms, or blockchains outside our control, even if accessible through our tools.
4. Data We Collect
We collect the following categories of data:
4.1. Data You Provide Directly
- Account Information: email address, username, profile picture (optional)
- Support Requests: chat logs, ticket information, contact data
- Surveys and Feedback: user-submitted reviews and surveys
4.2. Data Collected Automatically
- Device Information: device ID, operating system, device model, app version
- Log Data: IP address, timestamps, browser type, crash reports
- Usage Data: features accessed, time spent on app, interaction data
4.3. Blockchain Data
We index and store publicly available blockchain data (e.g., wallet addresses, transaction IDs). Note that this data is not considered “personal data” under many legal frameworks but may become personal when linked to identifiable individuals.
4.4. Optional Data
- Contacts (with explicit permission)
- Biometric data (e.g., fingerprint/face unlock, on-device only)
- Geo-location (for fraud prevention and compliance purposes)
5. How We Use Your Data
We process your data for the following purposes:
5.1. Service Provision
- To create and manage user accounts
- To enable secure wallet creation and key storage
- To facilitate token swaps and exchange integrations
5.2. Compliance & Security
- To monitor suspicious activities and fraud
- To comply with KYC/AML laws (where required)
- To enforce our Terms of Service
5.3. Improvements & Analytics
- To enhance our Services
- To personalize user experience
- To conduct performance benchmarking and product development
5.4. Marketing & Communication
- To send service-related emails
- To inform users about new features
- We do NOT sell your data to third parties.
6. Legal Basis for Processing (GDPR Compliance)
Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:
- Consent: For optional features such as newsletters
- Contractual Necessity: To deliver our Services
- Legal Obligation: For compliance with AML/KYC laws
- Legitimate Interests: For fraud prevention, analytics, and support
7. Data Sharing & Disclosure
We may share your data with:
7.1. Service Providers
- Cloud infrastructure providers
- Analytics services
- Customer support platforms
7.2. Regulatory Authorities
We may share your data with authorities if required to:
- Comply with legal obligations
- Respond to lawful requests, subpoenas, court orders
7.3. Partners and Integrations
- Crypto exchanges for trade execution
- DeFi platforms (upon explicit user authorization)
- Custodians (for institutional use only)
We require all third parties to adhere to strict confidentiality obligations.
8. International Transfers
Your data may be stored or processed in countries outside of your jurisdiction, including the United States, EU, and others. Where required, we apply safeguards such as:
- Standard Contractual Clauses
- Adequacy decisions
- Data protection impact assessments
9. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data
- Restriction: Limit how we process your data
- Portability: Export your data in a machine-readable format
- Objection: Object to processing based on legitimate interest
To exercise your rights, contact: info@mongwedi.com
10. Data Retention
We retain your data:
- As long as your account is active
- As required by law (e.g., 5–10 years for AML purposes)
- For a limited period after deletion (for auditing and security)
Data on public blockchains is immutable and cannot be deleted.
11. Security Practices
We implement industry best practices to secure your data:
- End-to-end encryption for wallet data
- Local device key storage (non-custodial wallets)
- Regular security audits and penetration testing
- Role-based access control for internal systems
- Secure coding practices and code signing
Note: You are responsible for safeguarding your private keys and recovery phrases. We do not store or recover them.
12. Children’s Privacy
Our Services are not intended for use by children under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children.
13. Cookies and Tracking Technologies
We use cookies and similar technologies:
- For authentication and session management
- For app performance and bug reporting
- For analytics and usage tracking (e.g., Google Analytics)
You can manage your cookie preferences via your browser or app settings.
14. Third-Party Services
Our Services may contain links to third-party websites and services. We are not responsible for their privacy practices. Always review their policies before using their services.
Examples of third-party services include:
- Integrated exchanges (e.g., Binance, KuCoin, etc.)
- Blockchain explorers
- On-ramp/off-ramp fiat providers
15. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. If we make material changes, we will notify users via:
- Email notification (if applicable)
- In-app announcements
- Updated policy links
We encourage users to review this policy periodically.
16. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at:
Mongwedi Privacy Team
Email: info@mongwedi.com
Website: https://mongwedi.com/
17. Supplemental Information for Specific Regions
17.1. European Economic Area (EEA)
Residents of the EEA have additional rights under GDPR. Mongwedi acts as both a Data Controller and a Data Processor depending on the context. For inquiries, contact our EU representative.
17.2. California Residents (CCPA)
California residents have the right to:
- Know what personal data we collect
- Request deletion of personal data
- Opt-out of data sharing
We do not sell personal information.
18. Language and Interpretation
This Privacy Policy is written in English. Translations may be provided for convenience. In the event of conflict, the English version prevails.
19. Governing Law
This Privacy Policy is governed by the laws of The Republic of Cameroon. Any disputes arising under this Policy shall be subject to the jurisdiction of the appropriate courts in that country.